Question 1

Why isn't dish soap and a sponge enough?

Accepted Answer

Standard dish soap removes visible food, but it often fails to penetrate biofilm layer (the protective, slimy fortress bacteria build to shield themselves) unless scrubbed really hard. Which is why the CDC also recommends bleaching bowls once per week. 
And even worse, using your kitchen sponge can actually spread bacteria like E. coli and Salmonella from the bowl to your family's dishes.

Question 2

Can't I just use my dishwasher

Accepted Answer

You can, but veterinarians say that washing pet bowls with human dishes has a higher risk of cross-contamination — "Just pet bowls alone should be in the dishwasher, because if placed inside with human dishes there’s an increased risk for contamination of the plates, glasses and silverware we use at our table." — Ontario Veterinary College.

Additionally, standard dishwashers run for 2–3 hours, so they just take too long and don't often run on pet-eating schedules. Also, the high heat can warp or degrade plastic and crack thin glass. Hygie is a dedicated cleaning and sanitizing system that finishes the job in 20 minutes with zero risk to your pet and your family.

Question 3

Does it really remove the "slime"?

Accepted Answer

Yes. That slime is the byproduct of bacterial colonies. Hygie first disrupts the biofilm (bacteria) layer with its powerful jets, soap, and then uses UV-C light to destroy 99.9% of remaining bacteria. Hygie attacks the root cause of the slime, keeping the bowl fresh and dry between meals.

Question 4

Does it work with wet food, raw diets, and water bowls?

Accepted Answer

Absolutely. Hygie is engineered to handle the bacteria associated with all diet types. Whether you feed dry kibble, raw meat, wet food, or just use it for the water bowl, the cleaning cycle is calibrated to eliminate the specific pathogens associated with each.

Question 5

Can I use my own bowls, or do I have to use yours?

Accepted Answer

Hygie is designed to fit most standard-sized pet bowls, so you can clean and sanitize the bowls you already own.

Question 6

How big is it? I have limited counter space.

Accepted Answer

Hygie has a compact footprint, roughly the size of an air fryer. It is designed to tuck neatly under kitchen cabinets, sit on the floor next to your pets' bowls, or go near the laundry sink — the choices are endless!

Question 7

Is Hygie portable? Does it require plumbing?

Accepted Answer

Hygie is fully portable and requires no plumbing! It is as easy to use as a coffee machine.

Question 8

Is it battery-powered or does it plug in?

Accepted Answer

Hygie plugs into a standard wall outlet.